Effective Date: August 2, 2026
At Relief Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for our services.
By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide, including:
- Full Name
- Email Address
- Phone Number
- Property Address
- Service Request Details
- Insurance Information (if provided)
- Photos or documents you upload
- Any information submitted through our contact forms
We may also automatically collect certain technical information, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on the Website
- Referral Source
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Respond to inquiries
- Schedule inspections and emergency services
- Provide estimates and restoration services
- Process service requests
- Communicate about appointments
- Improve our website and customer experience
- Send important service updates
- Comply with legal obligations
- Prevent fraud and unauthorized activity
Emergency Service Requests
If you submit an emergency request through our website or contact forms, we use the information solely to:
- Dispatch our response team
- Contact you regarding your emergency
- Coordinate restoration services
- Communicate with your insurance company if authorized by you
Cookies
Our website uses cookies to improve your browsing experience.
Cookies may help us:
- Remember user preferences
- Analyze website traffic
- Improve website functionality
- Measure marketing performance
You may disable cookies through your browser settings; however, some portions of the website may not function properly.
Analytics
We may use third-party analytics services, including Google Analytics, to understand how visitors interact with our website.
These services may collect:
- Device information
- Browser information
- Geographic location (general)
- Website behavior
- Referral information
This data is used only to improve our website and services.
Communications
When you contact Relief Services, we may communicate with you by:
- Phone
- Text Message (SMS)
These communications may include:
- Appointment confirmations
- Emergency updates
- Estimate notifications
- Service reminders
- Customer support
You may opt out of marketing communications at any time.
Sharing Information
We do not sell your personal information.
We may share information only when necessary with:
- Insurance companies (with your authorization)
- Trusted subcontractors assisting with your project
- Technology providers that help operate our website
- Government agencies when legally required
All third-party service providers are expected to maintain appropriate confidentiality and security standards.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
Data Retention
We retain personal information only as long as necessary to:
- Complete requested services
- Maintain business records
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce our agreements
Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Request limitations on certain processing activities
To exercise these rights, please contact us using the information below.
Third-Party Websites
Our website may contain links to third-party websites. Relief Services is not responsible for the privacy practices or content of those external websites.
We encourage users to review the privacy policies of any third-party websites they visit.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that personal information from a child has been collected, we will promptly delete it.
California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know what personal information is collected, request deletion of personal information, and request information regarding data disclosures, subject to applicable exceptions.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
Any updates will be posted on this page with a revised Effective Date.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.
Relief Services
Phone: 530-663-2255
Email: info@reliefservices.com
If you have questions about how your information is handled, please contact us and we will be happy to assist.