Effective Date: August 2, 2026
At Relief Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for our services.
By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide, including:- Full Name
- Email Address
- Phone Number
- Property Address
- Service Request Details
- Photos or documents you upload
- Any information submitted through our contact forms
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on the Website
- Referral Source
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:- Respond to inquiries
- Schedule service appointments
- Provide estimates and requested services
- Process service requests
- Communicate about appointments
- Improve our website and customer experience
- Send important service updates
- Comply with legal obligations
- Prevent fraud and unauthorized activity
Service Requests
If you submit a service request through our website or contact forms, we use the information solely to:- Respond to your request
- Contact you regarding your service needs
- Schedule or coordinate requested services
- Provide estimates or service-related information
- Communicate important updates regarding your appointment or service
Cookies
Our website uses cookies to improve your browsing experience.Cookies may help us:- Remember user preferences
- Analyze website traffic
- Improve website functionality
- Measure marketing performance
Analytics
We may use third-party analytics services, including Google Analytics, to understand how visitors interact with our website.These services may collect:- Device information
- Browser information
- Geographic location (general)
- Website behavior
- Referral information
Communications
When you contact Relief Services, we may communicate with you by:- Phone
- Text Message (SMS)
- Appointment confirmations
- Service updates
- Estimate notifications
- Service reminders
- Customer support
Sharing Information
We do not sell your personal information.We may share information only when necessary with:- Trusted service providers or subcontractors assisting with requested services
- Technology providers that help operate our website and business systems
- Government agencies or other parties when legally required
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.Data Retention
We retain personal information only as long as necessary to:- Complete requested services
- Maintain business records
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce our agreements
Your Privacy Rights
Depending on your location, you may have the right to:- Request access to your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Request limitations on certain processing activities